Privacy notice

This notice explains how personal information submitted through kertihrefinery.com is collected, used, stored and protected.

Information we collect

We collect information you provide in enquiry and supplier-registration forms, including identity and contact details, company information, message content, supply information and optional attachments. We also retain a one-way hash derived from the submitting IP address for abuse prevention; the original IP address is not stored in the enquiry record.

How we use information

We use information to respond to enquiries, assess potential business relationships, perform compliance and technical screening, maintain records, protect this website and meet legal obligations. A supplier registration does not create approved status or a contractual relationship.

Legal basis and sharing

Information is processed for legitimate business interests, steps requested before a potential contract, consent where applicable, and legal compliance. It may be shared with authorised personnel, professional advisers, screening providers or authorities where reasonably necessary and lawful. We do not sell personal information.

Retention and security

Records are retained only as long as reasonably required for the relevant purpose, dispute management and legal obligations. We apply access controls and technical safeguards, but no internet transmission can be guaranteed completely secure. Do not submit passports, banking credentials or other unnecessary sensitive information.

Your choices

You may request access, correction or deletion where applicable, or withdraw consent for future processing, by emailing info@kertihrefinery.com. Some records may need to be retained for legal, security or legitimate business reasons.

Cookies

This site uses only an essential session cookie for form security and message handling. It does not use advertising trackers or third-party analytics.

Contact

Privacy enquiries may be sent to info@kertihrefinery.com or by post to 24300 Kertih, Kemaman, Terengganu, Malaysia.